FAQ

Vyberate is located in Sacramento, California.

How can I contact Vyberate?

Email: vyberate.store@gmail.com

Unreceived Confirmation Email

If you have not received any emails from us confirming your purchase, do let us know immediately via email or our contact form with your full name/shipping address name and we would help sort this out as soon as we can.

Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.

Unable to view email properly

If you are unable to view the email from us properly, do get in touch and we will resend you the email.

All orders are processed within 1-3 days. Due to a recent surge in demand, please allow up to 1-3 weeks for our products to deliver to your door. Generally, products should arrive faster than this, but we want our customers to have a peace of mind in case. International orders may take several days longer. Express shipping will automatically provided whenever possible.

How do I track my package?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order. 

You can track your order from the order receipt by clicking on the view order.

How can I enter my shipping information?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Why have I not received my item(s)?

Shipping may take anywhere between 7-50 working days or even longer, depending on your location and the opening hours of your local post office.

**The Item Guarantee Period lasts 60 business days and the buyer is eligible for a reshipment of order made should they have yet to receive anything by then

Who delivers my item(s)?

Your items are delivered by our worldwide fulfillment centers and will usually reach you via your local postal service in your location.

What time are deliveries usually made?

Items are delivered depending on the local postal system and are usually during business hours. (Monday to Friday, 9am-5pm)

What happens if no one is at home?

Not to worry, most of our items will be left in your postbox if they are small enough and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up!

Where do you ship from?

In order to provide you with the most unique and epic products, we source our items globally. We currently ship from our warehouse from Asia, Canada, and Europe hence why sometimes our items take a little longer to reach you!

I messed up my delivery address, what do I do?

Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you.

What about my billing address?

Billing addresses are currently non-editable to prevent and minimize fraud from happening. Please note that all details entered and submitted to us are final.

Change of address after receiving confirmation of shipping?

Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.

We accept all major credit cards (VISA, Mastercard, AMEX, Discover), Bitcoin, and PayPal payments.

How secure is my online order? 

When purchasing on our website, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers. Your privacy is guaranteed safe with us.

I have changed my mind about my item, what do I do? 

If you have changed your mind about your order, please email us ASAP to change the order and we will help sort something out. Please note that any order changes will need to be done within 2 hours of the initial purchase

What happens if I am charged with import duties? 

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount of the duties and taxes fee is about 20% of the euro amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

The store cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions, custom agents may delay delivery of some packages.

Can I still change my item after receiving the email confirmation?

Unfortunately, no. All items that have left our warehouse are final and not changeable.

Do you subscribe me to any boxes? 

No, all of our items are purchased one off and you will not be charged for anything else other than the item you have ordered.

Returns are accepted as long as they do not exceed 30 days of the buyer receiving the item. However, all returns made should be in perfect condition and the return postage be paid by the returner. Proof of postage should then be emailed to us as proof of delivery.

**Promotional/sale items are not eligible for returns

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer. Depending on the item and reason, refunds are available to those who qualify.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 10 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?

Processing returns may take up to 5 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-7 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

I still have yet to receive my refund?

Please notify us immediately via email should you have not received it after 14 working days and we would help sort something out for you.

Can I return a damaged item?

Unfortunately we do not accept any returns for damaged items at this time. However a reshipment option is available should you wish to avail this option.

**We are not responsible for any damages caused by wear and tear, submergence into water nor if the item does not fit due to sizing reasons